ED Service
Excellence - Advanced Patient Satisfaction Training
ED Service Excellence
Emergency Department Patient Satisfaction Training Class (for all ED and ancillary Staff, 3 hours):
The ED Service Excellence class teaches the
key patient relations skills which will create customers for life and make your
emergency room
the facility of choice in the region. We examine the patient's experience from
door to discharge and challenge your staff to excel at ED customer service. If your
Press-Ganey® scores could use some improvement, or your emergency department staff hasn't fully
embraced the critical importance of patient satisfaction, this is the seminar you need!
We focus on:
-
The importance
of customers
-
Building
teamwork in the Emergency Department ("a culture of caring")
-
Understanding
and managing ED patient expectations
-
Effective
communication skills
-
Use of scripting
in the emergency department
-
Specific
strategies for Press Ganey®, Avatar®,
NCR-Picker®, etc.
-
Service Recovery
skills in the ER
The
ED Service
Excellence seminar was designed designed SPECIFICALLY FOR THE ED, BY emergency department
professionals FOR emergency department professionals. No "generic"
patient satisfaction class will come close to this class in terms of ED staff
acceptance.
ED Service
Excellence can be presented twice per day so that all shifts can attend. This
seminar can make a big difference in your emergency department patient satisfaction scores!
Suggested
Audience: Emergency nurses, emergency physicians, unit clerks, registration,
security, lab & x-ray, housekeeping, etc. Everyone that interacts
with patients in the emergency department has a stake in improving patient
satisfaction.
ED Quality Solutions, Inc. is the cost-effective solution to
your staff
training and continuing education needs for ER nursing staff and emergency physicians. Our clinical educators will travel to your facility to present
state of the art, clinically relevant in-service training programs for your entire staff. Choose from our wide variety of
topics or request your own customized program. All of our speakers are Certified Emergency
Nurses or Board-Certified Emergency Physicians with years of real-world
experience "in the trenches".
Click here to see comments from
past attendees
Click here to email for more
information.
    
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Service Excellence 
