Comments from our clients:
I
recently attended a similar class at the ENA meeting. Yours was much better!
- RN, New Hampshire
I was
very satisfied. The staff appeared to appreciate it, too. The instructors were
very sensitive to our needs. I think everyone walked away learning something.
They did a wonderful job. I loved the case scenarios.
- Nurse Educator, Texas
Excellent
- much more relevant to practice than many hospital seminars. A really enjoyable
lecture.
- RN, Washington, DC
It was
just great. She did a wonderful job. We are ready to implement (ESI) next
week. The staff is excited. You guys have been great to work with.
- Director of Emergency Services, Idaho
I thought
they were wonderful. I thoroughly enjoyed the class. The nurses are excited
about using the new system. I think it will help us. It will make
implementing the new 5-level system so much easier.
- ED Unit Manager, Mississippi
When we
left, we felt like tomorrow we could do (ESI) triage.
- Nurse Manager, New Hampshire
We enjoyed the
seminar! It was very helpful, especially for our new staff. One of
the most helpful aspects was the case scenarios. If doing this at a
facility where they are implementing a new acuity system, I would recommend
having more. In hindsight, we should have had it right before we changed ours,
it would have been a much smoother transition.
- ED Supervisor, Georgia
Very
good. Informational with interesting dialogue. Best aspects: Interaction,
speaker's style, comfort with audience.
- RN, Massachusetts
Very much
needed for this new system. Presenters were great!
- RN, California
We truly
enjoyed the class.
- Nurse Manager, West Virginia
This
information will be used daily in my work. Very informative. Casual setting, was
easy to ask questions.
- RN, New York
Very well
prepared and subject content specific to ER.
- RN, Virginia
This is
an excellent presentation for anyone who has not had triage training.
- RN, Pennsylvania
Excellent. Very knowledgeable presenter.
- RN, Florida
(This
should be) mandatory for all new ED employees. Great Handout for reference.
- RN, Mississippi
Highly
educated presenters. Much Better (compared to other seminars).
- RN, New York
Very
applicable to everyday work.
- RN, Texas
Excellent
presentation. The scenarios were great. This will help on my next shift!
- RN, California
Very
good, more informative than I expected. Thank You!!
- RN, Missouri
I felt it
was well planned with participation from everyone. (Speaker) knowledge was
impressive. I hope we can implement some (of these) ideas into our ED.
- RN, Texas
Best
Aspect: Real world experience (of instructors). I would enjoy taking
more of your seminars.
- RN, California
Very
relevant to learning triage system. I am looking forward to 5-level triage.
- RN, Washington, DC
Great
information for introduction to triage.
- RN, Pennsylvania
Standardizes approach to triage. Gave everyone time to address concerns
with contemporaries present. Positive attitude towards questions.
- RN, Florida
Handout
easy to follow with presenter & slideshow. It was very informative.
- RN, Missouri
Very
interesting scenarios. True stories as examples.
- RN, New York
Tangible
- Realistic Info. Good use of my time. Thank You!
- RN, Virginia
Good
speaker, good stories!
- RN, Texas
Customer
satisfaction will increase! This one was interesting and needed.
- RN, Florida
This is my 2nd triage seminar in 2 weeks. I like this one the best.
- RN, Mississippi
It will
help immensely in my career.
- RN, California
Very
informative. Easy to understand PowerPoint presentation and progression of
learning.
- RN, Texas
This was
interesting and fast-paced.
- RN, Florida
Clear,
concise delivery of vital info
- RN, Massachusetts
This is
helpful in updating our triage skills. I used this system in Maryland
where we had Fast-Track and it worked well.
- RN, New York
Very
interesting - much more personal. Loved the discussion. Great Job!
- RN, Missouri
Good
examples, good comprehensive coverage of class.
- RN, Florida
Speaker
has great knowledge base and good life experiences to help better understand the
concept.
- RN, Texas
I loved the "Real Life" stories. That helps everything "stick" in your head.
- RN, Mississippi
Very
talented presenter.
- RN, Florida
One of
the best!
- RN, California
Instructors were open to questions. Very specific to my educational needs.
- RN, Texas
Speaker
held my attention. Good presentation.
- RN, Florida
Best
Aspect: True stories as examples.
- RN, New York
Very
relevant.
- RN, Florida
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They gave
an awesome class and I was proud to see that basically it was a refresher for my
nurses. The patient satisfaction piece was very helpful. The script phrases
were great. I appreciate your services!
- Director, Emergency Services, Missouri
This was
one of the very best workshops I have ever attended.
- RN, Mississippi
I would
recommend this type of seminar at orientation.
- RN, New Hampshire
I wish
everyone had been here. The docs could use it, too.
- RN, California
They were
great! The class was real informative. The nurses are already using some
of the techniques in dealing with patients and each other. We had Service
Excellence training through the hospital last year and it was too generic. It
didn't apply to us in the ER. This was geared more to the patients we deal with,
especially the scenarios. Most everyone got some tools that they can use
right away.
- ED Unit Manager, Mississippi
Very good
examples of Service Excellence, nice speaking techniques. Good voice.
- MD, Michigan
The role
playing is great because it helps know how to answer people's questions.
- RN, Missouri
The
scripts were very helpful. This is something that I can use.
- RN, California
The real
life stories that you have been a part of makes a big difference. Very
informative, engaging and fun! I wish you could come back - It was great!
- RN, Mississippi
Informative.
You guys are great.
- RN, California
Excellent
job, speakers! Good topics.
- MD, Missouri
Useful
information.
- Risk Manager, Kentucky
Thank you
again for the wonderful job your staff did. We enjoyed it. :)
- Supervisor of Educational Services, Mississippi
This is
how it should be.
- RN, California
Will
immensely help my customer relations skills. Please do one for our hospital
medical staff.
- RN, Missouri
Integrated "real life" stories.
- RN, Missouri
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Good
pointers, pearls. Great class!!!
- RN, Washington, DC
It's very
important to ER nurse like me. Case scenarios very helpful.
- RN, Washington, DC
Good
legal info. Good examples - case studies.
- RN, Washington, DC
Great
presentation. Very useful information. You were great!
- RN, Washington, DC
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Very practical advice.
- ED Director
Good ideas, and plenty of experience.
- ED
Director
Very effective Program. Good
to have a fresh voice in the problems we have been hashing out over the years.
- ED Director
An excellent way to set monthly
goals for the group.
- ED Director
I think the counsel and direction
you've provided our group is dead-on -- it is a rare consultant that can marry
candor and constructive criticism with hands-on-hard-work, expertise and
encouragement. You are a tremendous asset.
-
ED Group, Tennessee
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Testimonials 
