Advanced ED Patient Experience Training
For all ED and Ancillary Staff – 3 hours
ED Patient Satisfaction
This class teaches the essential ED patient relations skills and attitudes needed to create life-long customers and position your Emergency Department as the facility of choice in the region. For new staff or experienced ED nurses, this course reinforces the value of exceeding patient expectations. This is not only important for the patients: better patient experience also leads to improved staff satisfaction. Wouldn’t it be nice to actually ENJOY coming to work?
ED Patient Experience
ED Service Excellence examines the patient experience from door to discharge, challenging your entire staff to excel. We focus on understanding and managing ED patient expectations. By focusing on customer service, teamwork, scripting and service recovery, we provide staff the tools they need to excel in the emergency department. These skills can be applied the very next day! We understand the extremely challenging environment in today’s EDs, and share essential tools to assure success.
Who Should Take It
ED Nurses + Ancillary Staff
Nurses: ED Service Excellence is the only ED patient experience course specifically designed by and for emergency department professionals. We provide tools you can use – and avoid the traps!
ED Managers: Looking to improve your department’s Patient Satisfaction scores? This class is specifically designed for the ED. If your staff embraces the concepts and techniques of this seminar, your scores are sure to skyrocket!