Key Benefits
- Unbiased Assessment of Current Emergency Department Capabilities
- Clear Roadmap to Service Improvement, Emergency Department Efficiency and Patient Flow
- Expedite the ED Triage and Registration Process
- Promote Excellence in Patient Care, Enhance Patient Experience, Increase Market Share
- Improved ED Quality of Care, Patient Safety and Decreased Malpractice Liability Risk
- Improve Regulatory Compliance (CMS, TJC, HIPAA, EMTALA)
Description
Our emergency department consultation provides an independent, unbiased ED operational “snapshot.” Utilizing experience from emergency facilities across the country, our board-certified experts perform a focused assessment of your emergency department and provide specific, actionable recommendations for improvement (our ED Action Plan©).
We don’t use the cookie-cutter approach. The project scope is determined by your facility’s specific needs and may include:
Process / Flow:
- ED Registration Process (Bedside Registration, EMTALA Compliance)
- Emergency Nursing Triage (ESI, Treatment Protocols, Providers)
- Enhancing ED Patient Flow (and Surge Capacity)
- Behavioral Health Emergency Management Issues
- ED Overcrowding / Diversion (Hospital Bed Management Strategies)
- Admission Process Issues / ED Holding Beds
- Facility Re-Design / Utilization
Personnel:
- Patient and Staff Communication Practices / Admission Hand-off Issues
- Staffing Plan / Staffing Ratios (Nurse / Physician / Advanced Practice Providers)
- Emergency Nursing Competency Standards
- Emergency Nursing Continuing Education
- Nursing Clinical Quality of Care Issues
- ED Physician RFP Process / Contract Management Groups
Quality / Patient Safety / Experience:
- Customer Experience / Satisfaction
- ED Risk Management (Loss Prevention, Patient Safety)
- Quality Improvement / Best Practices / Performance Ratios / Metrics
- Patient Safety (Re-engineer processes to improve patient safety)
- Compliance Issues (EMTALA)
Consultants
All of our emergency department consultants are certified emergency nurses or board-certified emergency physicians. All have extensive clinical and administrative backgrounds and a demonstrated history of performance improvement. They will bring an outside perspective that will energize your departmental re-engineering efforts.