Emergency Department Consultation

Emergency Department Consultation

Make your ED the highest quality, most efficient and patient-friendly in the area!
Our Emergency Department Consultation will provide a timely, executable ED Action Plan© to jump-start your ED’s process redesign effort.

Key Benefits

  • Unbiased Assessment of Current Emergency Department Capabilities
  • Clear Roadmap to Service Improvement, Emergency Department Efficiency and Patient Flow
  • Expedite the ED Triage and Registration Process
  • Promote Excellence in Patient Care, Enhance Patient Experience, Increase Market Share
  • Improved ED Quality of Care, Patient Safety and Decreased Malpractice Liability Risk
  • Improve Regulatory Compliance (CMS, TJC, HIPAA, EMTALA)


Our emergency department consultation provides an independent, unbiased ED operational “snapshot.” Utilizing experience from emergency facilities across the country, our board-certified experts perform a focused assessment of your emergency department and provide specific, actionable recommendations for improvement (our ED Action Plan©).

We don’t use the cookie-cutter approach. The project scope is determined by your facility’s specific needs and may include:

Process / Flow:

  • ED Registration Process (Bedside Registration, EMTALA Compliance)
  • Emergency Nursing Triage (ESI, Treatment Protocols, Providers)
  • Enhancing ED Patient Flow (and Surge Capacity)
  • Behavioral Health Emergency Management Issues
  • ED Overcrowding / Diversion (Hospital Bed Management Strategies)
  • Admission Process Issues / ED Holding Beds
  • Facility Re-Design / Utilization


  • Patient and Staff Communication Practices / Admission Hand-off Issues
  • Staffing Plan / Staffing Ratios (Nurse / Physician / Advanced Practice Providers)
  • Emergency Nursing Competency Standards
  • Emergency Nursing Continuing Education
  • Nursing Clinical Quality of Care Issues
  • ED Physician RFP Process / Contract Management Groups

Quality / Patient Safety / Experience:

  • Customer Experience / Satisfaction
  • ED Risk Management (Loss Prevention, Patient Safety)
  • Quality Improvement / Best Practices / Performance Ratios / Metrics
  • Patient Safety (Re-engineer processes to improve patient safety)
  • Compliance Issues (EMTALA)


All of our emergency department consultants are certified emergency nurses or board-certified emergency physicians. All have extensive clinical and administrative backgrounds and a demonstrated history of performance improvement. They will bring an outside perspective that will energize your departmental re-engineering efforts.